FROM OUR MUSEUM
TO YOURS.

Once your order is confirmed, our team begins preparing your exhibition for its journey.

Orders are typically processed and dispatched within 1–3 business days.

Once your order has shipped, tracking information will be provided so you can follow its journey to your collection.

Choose the shipping option that best fits your timeline. Where available, LUXEMARK offers both Economy and Express delivery.

Available shipping methods, rates and estimated delivery times may vary by destination and will be displayed at checkout.

Need your exhibition sooner? Where Express Shipping is available, select the faster delivery option at checkout for an additional shipping fee.

CHOOSE THE JOURNEY THAT FITS YOUR COLLECTION.

Delivery estimates begin after your order has been processed and dispatched.

Estimated delivery times are not guarantees. Local carrier conditions, customs processing, severe weather, peak seasons and other circumstances outside our control may occasionally affect delivery.

The most relevant shipping options and estimated delivery times for your destination will be shown at checkout.

LUXEMARK ships to supported destinations around the world.

Available destinations and shipping services are determined by the delivery address entered during checkout.

If shipping is currently unavailable to your destination, an eligible shipping option will not be displayed at checkout.

Complimentary shipping is offered for qualifying orders exceeding $89.90.

Eligible complimentary shipping will be reflected at checkout. If a faster shipping service is available for your destination, any applicable upgrade option and additional charge will also be shown at checkout.

MORE EXHIBITIONS. ONE JOURNEY TO YOUR MUSEUM.

Applicable customs clearance, duties and import-related charges are included in our shipping arrangement.

You will not be asked by LUXEMARK to separately pay these charges after your order has been dispatched.

A CLEARER JOURNEY FROM OUR MUSEUM TO YOURS.

Once your order has been dispatched, you will receive a tracking number.

Follow the tracking information provided with your shipment, or visit our Track Order page to check the latest status of your exhibition.

Please review your shipping information carefully before completing your order.

If you notice an incorrect address, contact Collector Support as soon as possible.

We may be able to update your shipping address before dispatch. Once an order has shipped, address changes cannot be guaranteed.

If your tracking has not updated for an extended period, please contact Collector Support with your order number.

Our team will review the shipment status with the carrier.

If the shipment is confirmed lost and your request is approved, you may choose between an eligible replacement or refund.

For approved replacement shipments, we will also include a small complimentary gift from LUXEMARK.

EVERY EXHIBITION DESERVES TO REACH ITS COLLECTOR.

If your exhibition arrives damaged, please contact Collector Support and submit:

Your order number
Clear photos of the damaged item
Photos of the shipping packaging

Once reviewed, our team will assist with an appropriate solution, including replacement or refund where applicable.

Please keep the original packaging until your request has been reviewed.